Farming Businesses With a Passion for Excellence

Nuffield Australia - By Sarah Sivyer

Type: Report
Knowledge level: Intermediate

Farm Table says:

This report is in PDF format so you will need Acrobat Reader to access them if your operating system doesn’t have a native PDF viewer built in.

This report outlines:

  • Pursuing excellence
  • Creating customer value through establishing strong customer intimacy
  • A lean culture – creating customer value and minimising waste
  • Bringing it all together with a culture of continuous improvement

Figure 4: Customer value in relation to highly satisfied customers Source: Magids, Zorfas & Leemon (2015)

2020 - Australia - Nuffield Australia - By Sarah Sivyer
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